Update Delivery Date

When to use this action

Use this when a customer wants to delay or bring forward an order. There are two scenarios:

1. The customer wants to change the delivery date for a single order without affecting the rest of the subscription schedule
2. The customer wants to update the next order date, and have all following subscription orders adjust to follow the new cycle

Change the delivery date for a singular order as a once off occurrence

1. Open the Subscription
2. Open the subscription order to view the which you’d like the delivery date changed
3. Click Edit on the right hand side next to Schedule
4. Update the date and click Save

Change the next order date and adjust all orders to the new cycle

1. Open the subscription
2. Click Edit next to the next to ‘Schedule’ on the right hand panel
3. Select a new date and click Save.

Notes & Tips

• If you are unable to make edits to the delivery schedule, it may be because the subscription is on a fixed schedule. Only flexible subscriptions can be updated.
• When updating a customers next delivery date from the subscription page, the subscription frequency will reset from that date. For example, if a customer has a fortnightly subscription and moves their next order to 12th November, the following order will be scheduled for 26th November and every fortnight thereafter.
• To only change a future orders delivery date without affecting the full subscription schedule, edit the date via the individual subscription order.