Once your Submarine subscription setup is live and customers begin subscribing, your team can manage their subscriptions directly through the Submarine UI.
This guide is designed for customer service teams and covers the most common actions, troubleshooting steps, and best practices for managing subscriptions.
Accessing subscriptions
How to locate customer subscriptions in the Submarine UI.
- Open the Submarine App
- Click ‘Subscriptions’ in the Submarine options on the left-hand side bar
- Search for a subscription using the customer's name, email, or Subscription ID (if known)
Subscription actions
Subscription actions can be grouped into two categories:
- Subscription level actions – Updates made at this level are applied globally and affect all associated subscription orders. These changes can be made directly from the Subscription page in the Submarine UI.
- Individual subscription order actions – Updates made at this level only affect the specific subscription order being edited, without impacting the overall subscription or other subscription orders.
Subscription statuses
Submarine subscriptions and subscription orders each have their own set of statuses and badges. The page linked below can help you understand the different statuses and actions available to you.
Subscription & Subscription Order StatusesActions
Pause a Subscription
Cancel a Subscription
Skip a Subscription Order
Process a Subscription Order 
Adding Notes to a Subscription
Change Subscription Delivery Frequency
Viewing the corresponding Subscription Order in Shopify
Viewing Past Subscription OrdersUpdating details
Modifying Products
Updating Payment Details
Updating Delivery Address
Update Delivery DateDiscounts
Applying a discount code
Removing a discount code 
Discount Code ErrorsTroubleshooting
Fix common issues quickly with these troubleshooting guides.
Flagged Subscriptions
Payment Failed
Can’t Save or Edit Subscription
Unable to Find a Subscription