When to use this action
Use this when a customer no longer wants their subscription and intends to cancel it, typically with no intention of receiving future orders.
Steps
- Open the Subscription
- Click More actions, then select Cancel subscription and confirm
- The subscription status will update from Active to Cancelled
Notes & Tips
- Once you click ‘Cancel Subscription’, you’ll have the option to cancel at a future date in time, or cancel immediately
- If you select a time in the future to cancel the subscription will move into Pending cancellation. Once the time selected it reached the subscription will automatically move into Cancelled.
- Once cancelled, there’s the ability to ‘restore cancellation’ in case the customer changes their mind and wants to restart their subscription