Cancel a Subscription

When to use this action

Use this when a customer no longer wants their subscription and intends to cancel it, typically with no intention of receiving future orders.

Steps

1. Open the Subscription
2. Click More actions, then select Cancel subscription and confirm
3. The subscription status will update from Active to Cancelled

Cancellation options

Cancel immediately Select this to cancel the subscription straight away. The subscription status will update from Active to Cancelled and no further orders will be processed.

Cancel effective of a certain date (Set to Pending cancellation) Select this to set a future cancellation date using the Cancel at field. The subscription will continue processing orders as normal until that date is reached, at which point it will automatically move to Cancelled.

Notes & Tips

• If a customer changes their mind after cancelling, there is the ability to restore cancellation from the subscription page
• If a customer on pending cancellation changes their mind, you can clear the cancel date before it's reached to keep the subscription active
• If your using Submarines API, please set a cancelAt timestamp to schedule a subscription cancellation for a future date. While the subscription is waiting for that time to be reached, it will show as Pending cancellation. Submarine will move the subscription to a ‘pending cancellation’ status and will not cancel it until the cancelAt timestamp occurs.