Subscription vs Subscription Order - What’s the difference?
A Subscription refers to the overall global settings for the subscription and all the recurring items within it. The status of a subscription is located at the top of the Subscription Page.
A Subscription order refers to the processed or scheduled backlog of upcoming orders, and the status is located at the top of a specific Subscription Order.
Subscription
Statuses
Status | Description | Actions Available |
Active | Default status. Subscription has been created and upcoming orders are scheduled. | Update delivery date, skip order, modify products, change frequency, pause, or cancel. Useful for adjusting the subscription before the next order processes. |
Paused | Order processing is paused and no orders will be processed. Customers can resume anytime and select their next order date. | Resume subscription |
Pending Cancellation | Subscription is scheduled to be cancelled on a selected future date. Orders will continue to be processed until that date has been reached. | Revert Cancellation
Cancel Immediately |
Cancelled | Subscription is fully stopped; no future orders will be processed. Past orders are viewable. | Restore subscription. Useful if the customer wants to restart their subscription; no new orders will appear until restored. |
Subscription Order
Statuses
Status | Description | Actions Available |
Scheduled | Subscription order is scheduled but hasn’t yet come up to its processing day/time. | Edit next delivery date, skip order, modify products |
Processed | Subscription order has passed its payment date and payment has been attempted. | None available. |
Build Failed / Flagged | Subscription order was flagged when it was attempted to be processed. | View the order to see the specific reason for why the order was flagged, correct the issue and then retry payment. |
Skipped | The order was skipped by either the customer or the Submarine UI, no payment was attempted. | None available. |
Payment Statuses
Status | Description | Actions Available |
Pending | Temporary status. All scheduled orders yet to have a payment attempt will be in Pending (this includes Skipped or Paused status orders) | Process the subscription order. |
Submitted | Transient status. This is the status of the payment when we have requested the charge to Shopify Payments it should only show for a minute at most. | None available. |
Finalising | Transient status. Payment was successful, and we're receiving the information back from Shopify Payments to finalise the charge. It should only show for a minute at most. | None available. |
Failing | Temporary status. Payments failed and but has payment retries left. | Manually retry payment
Wait for the retry policy to automatically retry payment |
Failed | Terminal status. Payment was unable to capture and has no more payment retries left. The order has now been skipped due to exhausted retry attempts. | View the subscription orders payment history to see why the payment failed. |
Paid | Terminal status. Payment capture was successful. | View the Shopify Order to see additional details. |