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Managing Presales

Once your presale campaigns have been set up and customers begin placing orders, your team can view these orders through the Submarine UI.

This guide covers the most common actions, troubleshooting steps, and best practices for managing presale orders.

Accessing presale campaigns

How to locate presale campaigns in the Submarine UI.

Open the Submarine App
Click Presales in the Submarine options on the left-hand sidebar
Search for presale by using:

Presale campaign name
Presale campaign ID
Product name
Product SKU

Accessing presale campaign orders

How to locate presale orders in the Submarine UI.

Open the Submarine App
Click Campaign Orders in the Submarine options on the left-hand sidebar
Search for a presale order using:

Customer name
Email
Order ID

Presale actions

Presale management actions fall into two categories:

Presale campaign level actions

These actions apply to the presale campaign as a whole and can be managed from the Presale Campaign page in Submarine.

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Before launch, all campaign settings can be edited with one exception: the inventory tracking policy is chosen at creation and can't be changed afterwards. Once the campaign has launched, you can still update deposit, end date, fulfilment date, grace period, reference, and — if the campaign tracks inventory with Submarine — the per-product or per-variant limits. Item type, line items, launch date, and inventory tracking policy cannot be changed after launch. Decreasing a limit below the already-reserved amount will not cancel any orders.

After launch, the following settings cannot be changed: item type, line items, and launch date.

Presale campaign order level actions

Actions that affect only one presale order. These do not impact other orders or the campaign.

Editable from an individual Presale Order page. Such as cancelling an order, updating the payment method and viewing the corresponding Shopify order.