Once your presale campaigns have been set up and customers begin placing orders, your team can view these orders through the Submarine UI.
This guide covers the most common actions, troubleshooting steps, and best practices for managing presale orders.
Accessing presale campaigns
How to locate presale campaigns in the Submarine UI.
- Open the Submarine App
- Click Presales in the Submarine options on the left-hand sidebar
- Search for presale by using:
- Presale campaign name
- Presale campaign ID
- Product name
- Product SKU
Accessing presale campaign orders
How to locate presale orders in the Submarine UI.
- Open the Submarine App
- Click Campaign Orders in the Submarine options on the left-hand sidebar
- Search for a presale order using:
- Customer name
- Order ID
Presale actions
Presale management actions fall into two categories:
Presale campaign level actions
These actions apply to the presale campaign as a whole and can be managed from the Presale Campaign page in Submarine.
Before launch, all campaign settings can be edited.
Once the campaign has launched, only the following fields can be updated: deposit, end date, fulfilment date, grace period, limit, and reference.
After launch, the following settings cannot be changed: item type, line items, and launch date.
Presale campaign order level actions
Actions that affect only one presale order. These do not impact other orders or the campaign.
Editable from an individual Presale Order page. Such as cancelling an order, updating the payment method and viewing the corresponding Shopify order.
Actions
Campaign-level actions
Cancel a presale campaign
Ending a presale campaign
Adjust campaign launch, end and fulfilment dates
Modify campaign products
Change deposit settingsCampaign order level actions
View the corresponding Shopify Order
Process payment for a presales order
Adjust quantities for a presales order
Editing customer contact details
Updating payment details
Refund a presale order deposit or full amountTroubleshooting
Fix common issues quickly with these troubleshooting guides:
Payment Failed
Unable to find campaign orderBest practices
Shipping with mixed carts
Reporting on presale orders