Refund a presale order deposit or full amount

If a campaign order is cancelled in Submarine and the customer has already paid a deposit, the refund must be completed in Shopify.

Note: Submarine does not automatically refund deposits for cancelled campaign orders — this step must be handled manually in Shopify.

How to refund a campaign order

1. Open the campaign order in Submarine
2. Cancel the campaign order
3. If the order includes a deposit, open the order in Shopify
4. Click Cancel and refund
5. Complete the refund flow in Shopify

Once the refund is processed in Shopify, the order will reflect as Cancelled in Submarine and no further action is required.

⚠️ Note:

• Refunds for campaign order deposits must always be processed in Shopify
• After cancelling and refunding in Shopify, Submarine will automatically update the order status to Cancelled