Adjust quantities for a presales order

When to use this action

Use this action when a customer wishes to change the quantity of their presale products before the campaign has ended.

Steps

1. Open the campaign order
2. Locate the corresponding Shopify order. If you are unsure how to do this, follow the instructions here:

View the corresponding Shopify Order

3. Inside the Shopify order, click edit
4. Adjust the product quantities as requested and click Update order
5. Save the changes - the updated quantities will automatically reflect in Submarine

Notes & Tips

• Changes made in Shopify will automatically sync to Submarine, but if the update does not appear immediately, we will still charge the customer correctly based on the updated quantity.
• Always verify the order quantities before saving to ensure the correct amounts are captured.
• This action can only be done before the campaign ends.