Payment Failed

If a campaign order payment fails, the customer is given a limited time, defined by the campaign’s grace period, to resolve payment before the order is cancelled. For example, if the grace period is set to 3 days, the customer has three days from the initial payment capture attempt to correct the payment.

How to view the failed payment

Open the campaign order

Scroll to the timeline at the bottom of the page to view the reason for the payment failure

Depending on the cause, you can:

Retry payment manually inside Shopify

Ask the customer to update their payment method

Cancel the order

Testing the failed payment flow

To test a failed payment, complete checkout using a successful test card first, then replace the payment method with one that will fail using the details below.

Place an order at checkout using a regular test card that succeeds

After the presale order has created, open the customer’s account in Shopify and go to Payment methods

Select the card used for checkout, click Replace card, and enter the failing card details found below

plain text
Card number: 4000000000000341
Expiry: 12/26
CSV: 123